Privacy
Policy
We
are Signal island. ("we" or "us").
We respect your privacy and work hard to protect the confidentiality of
information that you give us. We will share your personal data with third
parties only in the event that it’s needed for the provision of services and
data you have requested (explained in detail in this privacy policy).
1. About Us
Signal
island is the data controller responsible for your personal data and is the
sole owner of the signalisland.com website ("Website"), Signal island mobile applications, Signal island services
(each, a "Service") and all of the information collected on it. Signal
island collects information from users in several ways (explained in detail in
this privacy policy).
This
privacy policy applies to personal data that we collect from you when you visit
this Website, create an account, use our applications or services
("you" or "your" being interpreted accordingly). It
provides information on what personal data we collect, why we collect personal
data, how it is used, the lawful basis on which your personal data is
processed, how it is stored, and how we share information.
As
used in this privacy policy, "personal data" means any information
that relates to you from which you can be identified.
By
using our Service or submitting your personal data, you are agreeing to accept
the terms of this privacy policy, so please read it carefully. If you disagree
with this privacy policy at any point or time, you should stop using our
Services and delete your user account.
2. Personal data that we collect
There
is no need to create an account when searching and viewing information from
certain markets, such as symbols, quotes, financial data, as well as ideas and
publicly available data of Signal island users.
2.1 User Accounts
If
you decide to create an account, you will need to provide us with some personal
data so we can provide you with access to our additional services that users
benefit from. You may also elect to provide us with additional information
about you, as described below.
During
registration you will be required to provide us with either:
• your email address;
• your account information
with one of the following social Internet services: Facebook, Google, Apple;
and
• if you want to buy a
subscription, we will need your first name, last name and postal address.
In
some cases, you may need to provide and verify your phone number. You can also
add additional information about yourself in the profile settings, however,
this is not mandatory.
The
following information will be publicly displayed:
• the image you have elected
to provide as your user avatar, signature, “about me,” location, and website.
The
following information will not be publicly displayed:
• your first and last name,
phone number, email, company, and address.
2.2 Contact data
We
also process any personal data you choose to give when corresponding with us by
phone, email, or otherwise visiting and interacting with this Website or any
other services we operate.
2.3 Cookies and other technologies
We
use browser cookies (small text files placed on your device) to administer our
Site, gather and analyze statistical information, ensure security, to fight
spam, and for advertising purposes. Cookies allow us to provide you with a
better user experience when you browse our Website and
helps to improve its features. More detailed information on the use of cookies
can be found in our Cookies Policy.
We
also use web beacons (tiny graphics with a unique identifier) for analytics and
advertising purposes and to develop, test, and improve our services further, as
described in our Cookies Policy.
2.4 Log files
Like
most websites, we use web server log files. Records in our log files include
internet protocol (IP) addresses (see the "Device
information" section below for further details), browser types,
internet service providers, referring pages, exit pages, platform types, and
date/time stamps. We use web server log files to administer the site, provide
broad traffic information for site planning purposes, and to ensure that our
terms of service agreement is being adhered to. Note that IP addresses are not
tied to personal data in our web server log files.
2.5 Device information
We
collect the following information about the devices you use to interact with
our services: IP address of the device (from which we can also infer the
country you are connecting from), operating system, and browser version. We
collect this information to prevent spam and abuse of our services. IP
addresses may be considered personal data in certain jurisdictions, and will be
treated in accordance with this privacy policy.
2.6 Analytics
When
you are using our Website, mobile and desktop
applications, or widgets we provide to another site, we may collect analytics
information automatically. This information may include your general device
information, device identifiers (for example, Google Advertising ID, if you are
using an Android device, or Advertising Identifier (IDFA), if you are using an
iOS device), network information, website, and application interaction events.
We collect pseudonymous data only and this analytic information does not include
any personal identifiable information from your profile. We use this
information to analyze and improve the work of our services and applications,
and to develop, test, and improve our service further. For this purpose we may use internal analytic as well as third party
service providers. For further details about our use of third
party service providers, please refer to the Analytics providers section
below.
2.7 Data we receive from third parties
When
you sign in to your account using your social internet service credentials
(Facebook, Google, Apple), such service sends us your username and the email
address associated with the credentials you've used. We neither control nor
take any responsibility for the way third parties provide information about you
and/or process your personal data.
3. How personal information is used
We
use personal data in various ways that are necessary to provide the services
you intend to use, certain legitimate interests, and as a necessity in order to
comply with applicable law, as further described below.
We
do not generally rely on your consent to allow us to process your personal data
if there is another lawful ground available. If we do rely on your consent, we
will make this clear to you at that time.
3.1 Profile
A
profile is a set of information for each individual user that details his/her
viewing preferences. User settings (chart settings, toolbars, buttons, etc.)
are kept solely for the purpose of customizing the user’s experience when using
the Website, applications or user accounts. We do not share private profile
settings with any third parties.
Note
that when you create an account, other users or visitors may access your public
profile and see any information you have made publicly available about yourself.
3.2 User account and profile operations
We
use your contact details, such as username, email address, or phone number, in
the following ways:
• to authenticate your user
account, ensure its security along with the security of our services, and to
prevent spam, fraud, and abuse;
• to acknowledge, confirm,
and deal with your user account;
• to send all new users a
welcome activation email to verify their email address;
•(For Paid
Users) to provide you with subscription services and contact you regarding your
use of such services. This is necessary for us to implement your requests; and
• Paid Users will also
receive a notification email from PayPal if there are any issues regarding
billing their cards for auto-renew subscriptions. Users cannot opt out of these
messages, though they can delete their account.
3.3 User account deleting
You
may refuse to use our Website and/or application and
may ask us to delete your account in the Help and
Feedback. Your account will be deleted after 30 days. During this
time, you can stop the deletion process at any time.
Please
note that if you have requested your account to be deleted, we will delete the
subsequent personal data you have supplied us. However
some data, such as published ideas/scripts and messages sent to other users,
will be saved as they have already integrated into our system. This data must
be stored to maintain the integrity of the platform, as well as for legitimate
business processes, including audits and security purposes.
Note
that search engines, as well as third parties, can keep copies of your publicly
available information once your account has been deleted. It should also be
noted that published ideas will remain on the site and messages sent to other
users cannot be deleted.
3.4 Marketing
We
may send you marketing emails about our products or services that are similar
to the products or services you are subscribed to, including information about
events and other promotions we feel may interest you. This is unless you have
indicated to us that you do not wish to receive communications in this manner.
We will send you other promotional information by email only with your consent,
which was given at the time you provided us with your personal data. Users can
opt out of receiving marketing communications at any time by clicking
"unsubscribe" in one of the emails (for more information on your
rights, please see the "User rights"
section below).
3.5 Social Notifications
We
can notify you via email about new users who have followed you, liked an idea,
new ideas of users that you follow, and so on. You can refuse to receive such
notifications at any time.
3.6 Service-Related Announcements
On
rare occasions, it may be necessary to send out service-related announcements.
For instance, if our service is interrupted for a prolonged period or a major
functionality upgrade is released, we might send all users an email message.
3.7 Customer Service
When
you open a support ticket, we use your contact details as well as information
about your device, server logs, a description of the problem, along with any
other supporting materials (videos, screenshots, etc.) to help resolve the
issue(s).
3.8 Legitimate interests
We
will process your personal data as necessary for certain legitimate business
interests, which include the following:
• where we are asked to
respond to any of your inquiries, comments, or grievances;
• to administer our services
in order to better understand how visitors interact with the Website and
application, and ensure that they are presented in the most effective manner
for you and your computer/device;
• to develop and improve our
mobile applications;
• to share personal data
among our affiliated businesses for administrative purposes, provide
subscription services, and in relation to our sales and marketing activities,
except where we require your consent, as described above;
• to send you information
about our products or services that are similar to the products or services you
subscribed to (unless you have refused or opted out of receiving these emails
at the time you provided us with your email address or you have indicated to us
that you do not wish to receive communications in this manner). Our legitimate interest
is to ensure our marketing is relevant to you, so we may process your data to
send you information on our products or services that is specifically tailored
to your interests;
• we may anonymize,
pseudonymize, aggregate and de-identify the data that we collect and use this
data for our own internal business purposes, including sharing it with our
business partners, our affiliated businesses, agents and other third parties
for commercial, statistical and market research purposes. For example, to allow
those parties to analyse patterns among groups of
people and conducting research on demographics, interests, and behavior;
• for internal
business/technical operations, including troubleshooting, data analysis,
testing, research, statistical and survey purposes, and as part of our efforts
to keep our Website, network, and information systems
secure; and
• to (a) comply with legal
obligations, (b) respond to requests from competent authorities; (c) enforce
our Terms of Use or House Rules; (d) protect our operations or those of any of
our affiliated businesses; (e) protect our rights, safety or property, and/or
that of our affiliated businesses, you or others; and (f) enforce or defend
legal rights, or prevent damage. This means we can store and disclose your information
to law enforcement authorities, state, or government agencies if we establish
that such disclosure is necessary to comply with the law. This includes
responses to court orders or subpoenas, as well as other judicial or regulatory
processes.
As
used in this privacy policy, “legitimate interests” means the interests of Signal island and our affiliated businesses in conducting
and managing our business. When we process your personal data for our
legitimate interests, we make sure to consider and balance any potential impact
on you and your rights under data protection laws. Our legitimate interests do
not automatically override your interests. We do not use personal data for
activities where our interests override the impact they may have on our users, unless
we have their explicit consent or those activities are otherwise required or
permitted by law. You have the right to object to the processing of your
personal data that is based on our legitimate interests at any time, on grounds
relating to your particular situation (for more information on your rights,
please see the "User rights"
section below).
When
would we share personal information
4. We share your personal data with third parties in the following
situations:
4.1 Service providers:
Signal
island, like many businesses, occasionally engages with selected third parties
who act on our behalf to support our operations, such as (i)
IT suppliers and contractors (i.e. data hosting providers or delivery partners)
as necessary to provide IT support and enable us to provide subscription
services and other goods/services available on this Website or to users, (ii) web
and mobile analytics providers, (iii) providers of digital advertising
services, and (iv) providers of marketing and sales software solutions.
Pursuant to our instructions, these parties may access, process or store your
personal data in the course of performing their duties to us and solely in
order to perform the services we have hired them to provide.
4.2 Third Party Content Providers:
When
you buy market data from IDC or other stock exchanges, we give them your
contact details, phone number, address, and email and you sign the agreement.
This data is also processed by IDC or other stock exchanges in order to provide
you with access to the exchanges.
4.3 Signal island affiliated
businesses:
In
order to provide the services you request from us, our
affiliated businesses may access and process the information which we collect
from you for the purposes described above, including offering products and
services to you. Our affiliated businesses will only use your data for the
purposes for which we originally collected said data.
4.4 Brokers:
When
you fill out the Open account form for a broker, we send them your personal
data filled in this form: your first and last name, phone number, email
address, country. This data is processed by the broker to open your brokerage
account.
4.5 Analytics providers:
We
may use third-party service providers to monitor and analyze the use of our
services and mobile applications. We use this information to analyze and
improve the work of our services and mobile applications.
We
may use Google Analytics as a web analytics service on the Website and in
conjunction with the widgets we provide. For more information on Google
Analytics privacy practices, you can check here.
Analytics
services for mobile applications that we may use:
• Firebase — a development
and analytics platform provided by Google. For more information on what type of
information is collected, please visit the Google Privacy web page.
• AppsFlyer — analytics services to measure and analyze the
effectiveness of our marketing and advertising campaigns, as well as certain
events and actions in the application. For more information on how AppsFlyer works and what data it collects, please see AppsFlyer Services Privacy Policy.
4.6 Business transfers:
If
we sell our business or our company assets are acquired by a third party,
personal data held by us about our general account users, subscription account
users or customers may be one of the transferred assets.
4.7 Administrative and legal reasons:
If
we need to disclose your personal data (i) to comply
with a legal obligation and/or judicial or regulatory proceedings, a court
order or other legal process, (ii) to enforce our Terms of Use, House Rules or
other applicable contract terms that you are subject to, or (iii) to protect us
or our contractors against loss or damage. This may include, but is not limited
to, exchanging information with the police, courts or law enforcement organisations.
4.8 Advertising:
We
display advertising on the Website and may use remarketing and tracking
features. Remarketing features allow us to display advertising in a more
targeted manner in order to present advertisements of interest to users, based
on their activity on other websites. Tracking features allow us to collect
information about impressions, ad clicks and certain actions that users
complete through our Website. This data also helps us
evaluate the performance of ad campaigns. Note that we collect pseudonymous
data only. We may use the following services for advertising, remarketing, and
tracking purposes:
• Google Ad
Manager and Google Ads —
they help us serve and measure the success of ads on our site.
For more information about
how Google uses data, please refer to their Privacy & Terms document as well as Google’s Privacy Policy. You can opt out of this by visiting the Network Advertising
Initiative opt-out page or
by turning off the personalization of Google ads via their Ad Settings page.
• Facebook pixel — allows us to measure, optimise,
and build audiences for our advertising campaigns.
You can learn more about
Facebook’s data policy here. You can manage your personal settings for
advertisements on Facebook at Your Ad Preferences. In case you don’t have a Facebook account, you can
use Your Online Choices website or DAA's WebChoices Tool to manage your ad experience.
Note
that we do not share any personal information with our advertisers. They can
only access general statistics that include the amount
of impressions their ads have generated as well as clicks.
Google reCAPTCHA is used to check whether data has been entered by
a person or by an automated program. We use this service to protect our
services from spam, fraud and abuse. reCAPTCHA analyses the behavior of the
visitor using various characteristics and evaluates various information for
analysis purposes (e.g. IP address, visit duration, or
the user’s mouse clicks). This analysis begins automatically, as soon as the
website visitor accesses the website, and runs in the background. Visitors are
not informed that an analysis is being performed. The data recorded during
analysis is forwarded to Google. More information on Google reCAPTCHA and
the Google Privacy Policy can be found under the following links: Google’s
Privacy Policy and What is reCAPTCHA?.
5. Public information on our site
5.1 Public Profile
When
you create your profile on our Service, other users or visitors may access your
public profile and see any information you have made available about yourself.
When browsing for trading ideas, they will only be able to view your market
information (i.e. published ideas and scripts, markets allocation, top
mentioned Symbols, etc.), social information (i.e. followers and following
lists along with the ideas that you follow and comment on), contact information
(i.e. your About section, location, Twitter, website, etc.), your community
status (i.e. Moderator or PRO badges, statistical information such as
reputation points, views, likes, followers, registration date, as well your
last visit date). Your email address, however, will not be visible (unless you
choose to make it visible).
5.2 Public content
Our
Service allows those with a registered user account to share their charts with
indicators and comments that can be added, their ideas, scripts, streams and
other content, with the rest of the internet via our publish features.
By
using a publish features, you grant us an irrevocable, perpetual, and
royalty-free license to publish and disclose the content, as well as the
username of the author, which makes you identifiable.
You
can also publish your content as "private". This means that the
content will not be displayed in your profile or your lists of ideas, scripts,
streams, etc., nor will it be indexed by search engines. However, users who
have a direct link to your content will be able to view it. Note that you will
control over who/which users have access to a link.
When
you comment on any content, we also publish certain information about your
comment: including date, time and application (such as "Signal
island for iOS" if you commented on it from one of our
applications).
5.3 Chats and Private Messages
When
you communicate with other users in public and private chats, we store and
process your messages and any related information. We check links to make sure
there is no malicious software or content as well as to detect spam and
prohibited images/text. When you use private messages to communicate, please
keep in mind that the recipients have a copy of your correspondence as well.
This will continue to be the case even if you delete such correspondence from
your account. Recipients can copy, store and/or reshare these messages. Be
constantly vigilant of this.
6. Security of personal data
We
use technical and organizational safeguards to protect your personal data and
require third parties with whom we work to do the same.
We
use Transport Layer Security (TLS) encryption technology in order to protect
certain information that you submit to us. This technology protects you from
having your information intercepted by anyone while it is being transmitted to Signal island or payment processor. While on a secure page,
such as our order form, the "lock" icon in the browser window is
displayed, confirming that a secure and encrypted connection has been
established with the Website. We work hard to ensure that our Service is secure
and that we meet industry standards. We also use other safeguards, such as
firewalls, authentication systems (i.e. passwords, and
personal identification numbers), and access control mechanisms to control
unauthorized access to systems and data. If you have chosen to create an
account, you are responsible for doing everything you reasonably can to keep
your access details secret. You must not share these details with anyone else.
We
also do our best to protect user information offline. All of our users'
personal information is restricted to our offices. Only employees who need to
see the information to perform their jobs are allowed to access it.
The
servers that store personal data are located in a secure environment in a
locked facility.
We
are constantly improving the ways we secure, store, and process the data we
collect, including the addition of physical security measures that help us
counter unauthorized access to our systems. However, no method of electronic
transmission or storage is 100% secure. Therefore, we cannot guarantee its
absolute security.
7. Children and sensitive personal data
This
Website is not directed to wards children who are
under the age of 18. We do not knowingly contact or collect personal
information from children below the age of 18 years, or sensitive personal data
("racial or ethnic origin, political opinions, religious or philosophical
beliefs, trade union membership, the processing of genetic data, biometric data
for the purpose of uniquely identifying a natural person, data concerning
health or a natural person’s sex life or sexual orientation," etc.).
Please consult Art. 9 GDPR for more information. If you believe we have
inadvertently collected such information, please contact us immediately so that
we can either obtain special consent or delete the information.
8. Third Party Sites
8.1 Links to other sites
At
our discretion we may add links (web links) to other websites from our Website. These websites can be run by third parties with
separate and independent privacy policies. We, therefore, have no
responsibility nor are we liable for any content, activities or privacy
policies of these linked sites. We suggest you read the privacy policy of each
and every site that you visit.
8.2 Our hosted charting solutions
Some
business partners use our charting solutions on their own websites. Such sites
may display messages such as "Powered by Signal island"
or similar. We do not control the privacy policies of these sites, regardless
of whether or not these messages are displayed. Again, we suggest you read the
privacy policy of each and every site that you visit.
9. Contact information
If
you have any questions or suggestions regarding personal data processing,
please contact us at [email protected] (please note we do not provide
user or account support via email, this is for privacy inquiries only) or via
post at:
Signal
island
150 BEACH ROAD
#28-05/06
GATEWAY
WEST
SINGAPORE(189720)
10. Changes
We
may update this privacy policy at our discretion from time to time by posting a
new version on our Website. You should check our Website occasionally to ensure any changes made are suitable
for you. If required by applicable law, you will be informed of any significant
changes made to the privacy policy.